Dealing with student loans can be stressful, especially churning through repayment plans, loan consolidation, or understanding specific details about your account. If you are a borrower and your student loans are being serviced by Aidvantage, it’s important to know how to contact their customer service and do so quickly and efficiently. One of the key numbers to know is 800-722-1300 — the official Aidvantage customer service hotline.
In this article we will explore deeply what is 800-722-1300, what Aidvantage customer support can do for you, what you need to prepare for before you call, and other ways to get help.
What is 800-722-1300?
The correct phone number is 800-722-1300, the official toll-free phone number of Aidvantage customer service, the federal student loan servicer that inherited some accounts from Navient late in 2021. This toll-free number gives borrowers direct access to actual trained representatives who can guide them with different types of loan queries.
Whether you’re calling to check your repayment status, have questions about income-driven repayment (IDR) plans, or need assistance logging into your online account, this number is your first and best point of contact.
What is Aidvantage?
So before going further about what to expect when you call 800-722-1300, it is important to know who Aidvantage is.
Aidvantage is a federally-managed student loan servicer that is run by Maximus Education, LLC. It was appointed by the U.S. Department of Education to serve as a servicer for federal student loans. Aidvantage received many of its accounts when Navient left the federal student loan servicing business. If your loan was one of them, Aidvantage is now in charge of billing, processing payments and handling general customer service.
When To Contact Aidvantage Customer Service By Phone
Borrowers call Aidvantage customer service at 800-722-1300 for a host of reasons:
Repayment Questions
Knowledge of repayment options is key. Aidvantage customer service can go through how repayment plans differ, including:
- Standard Repayment Plan
- Graduated Repayment Plan
- Income-Driven Repayment Plans (IDR)
- Extended Repayment Plan
Loan Consolidation Assistance
If you’re interested in simplifying your loan repayment or want to have access to certain repayment plans, consolidation may be a good choice. Representatives from Aidvantage can walk you through the details.
Repayment Forgiveness & Discharge Programs
If you’re eligible for Public Service Loan Forgiveness (PSLF), Teacher Loan Forgiveness or other federal discharge programs, Aidvantage can verify eligibility and process your application.
Account Access Issues
Having issues accessing your online account? Need to reset your password? Technical issues like these can be resolved with Aidvantage support.
Payment Disputes or Errors
If you see nastiness on your payment history or think a payment was misdirected, a call to customer service can clear it up.
The 800-722-1300 calls from AARP 800-722-1300
You’ll go through an automated menu first when you call the Aidvantage customer service number. When you call, this system takes you to the correct department based on your needs. Be prepared to:
- Please provide your Social Security Number or Aidvantage account number.
- Verify that you are who you say you are with personal details
- Select from menu choices like “Make a Payment,” “Repayment Plan Options” or “Talk to a Representative”
A representative will answer your call and help you with your issue. To get served more quickly, call at off-peak times (early mornings or late afternoons, particularly mid-week).
Ideal Call Timing for Aidvantage Customer Service
Aidvantage customer service, which is available Monday through Friday from 8 a.m. to 11 p.m. ET, can be contacted at 800-722-1300. You can call any time during that period, but wait times will vary.
Tips for faster service:
- Don’t call on Mondays or after long weekends — those are usually the busiest days.
- Call early in the morning (immediately after 8 a.m.) or late in the evening.
- We have all of your documents and information ready before you call.
Do not call 800-722-1300; instead, try the options below
Although 800-722-1300 is the most direct option for speaking with a live person, other methods exist for connecting with Aidvantage customer service:
Online Account Portal
Visit www.aidvantage.com to:
- View loan balances
- Make payments
- Train data until October 2023
- Apply for repayment plans
- Send secure messages to customer service
Email and Secure Messaging
If you don’t need a response right away, you can use Aidvantage’s secure messaging feature on its website. This works best for documentation-related questions or emails that don’t call for immediate response.
Mailing Address
If you prefer to communicate in writing, please send to:
Aidvantage
- PO Box 790321
- St. Louis, MO 63179-0321
Just be sure to include your name and account number on any physical paperwork you send.
Things to know before you call Aidvantage customer service
Here are a few tips to make your call as productive as possible:
- Just have your account number available.
- Know your goals (such as lowering monthly payments or changing due dates and checking eligibility for forgiveness).
- Note your questions in advance, so something crucial doesn’t slip your mind.
- Make notes during the call — write down the representative’s name, when you called and any outcomes or advice provided.
Common Complaints and How You Can Avoid Them
Like many big service providers, Aidvantage has been at its fair share of customer complaints — often tied to long wait times or account transfers that generated questions.
To avoid frustration:
- Do the basics on their website before calling.
- Call at off-peak times.
- Be clear and polite — a little kindness makes a big difference.
- Translate this article using Google Translate네이버 번역기Translate toEnglish한국어Japanese繁體中文簡体中文Continue to Make the Most of Your TimeStep 3.
Final Thoughts
For borrowers with student loans serviced by Aidvantage, knowing how to contact customer support is critical. The number 800-722-1300 connects you with experts who can help you navigate issues, answer questions about your student loans and make the right choices on your path to repayment. Although it may seem a little daunting, reaching out to Aidvantage customer service can be a smooth experience when you know what to do beforehand.
Whether you’re just beginning your repayment journey or considering forgiveness options, I encourage you to call us. Support is only a phone call away.
