As a borrower with a federal student loan serviced by Nelnet, it’s important to know when and how to reach out to Nelnet customer service. Banking hours and answering machine recording don’t always answer all your questions When it comes to refinancing, loan repayment and account updating, as well as billing, it helps to know what nelnet hours are so you aren’t left hanging when an automated response can’t help you.
In this article, we’ll tell you all about Nelnet customer service hours, how to reach Nelnet customer service, tips to get help more quickly, and other places you might be able to turn for help.
What Is Nelnet?
What is Nelnet Student Loan? Nelnet (National Education Loan Network) is one of the major federal student loan servicers hired by the U.S. Department of Education. The company services the repayment of the loan, deals with customer support, and offers financial tools to help borrowers stay on course.
Millions of borrowers depend on Nelnet, so easy access to their customer service is critical.
Nelnet Customer Service Hours
The most frequent inquiries borrowers make are: “What time does Nelnet customer service open?” The positive side is that Nelnet doesn’t leave borrowers hanging throughout the business week.
Here are when Nelnet is open:
- Monday to Friday 8:00 AM to 10:00 PM (Eastern Time)
- Saturday and Sunday: Closed
Nelnet’s call center operates the same hours as a typical workday. This means you’ll want to schedule your calls during business hours, and preferably earlier in the day to minimize feeling like a number standing in line for hours just waiting for someone to pick up.
How to Get in Touch With Nelnet Support
You can get in touch with Nelnet support in a number of ways. CONTACT OPTIONS Contact -Here is a list of contact options:
Phone Support
- Nelnet Customer Service: 1-888-486-4722 Navient Contact Us & Customer Service Line: 1-800-722-1300 Great Lakes Phone Number: 1-800-236-4300 MyFedLoan Servicing Phone Number: 1-800-655-3813 FedLoan Servicing Phone Number: 1-800-699-2908 ACS Customer Service: 1-800-835-4611 AES Customer Service: 1-800-233-0557 VSAC Customer Service: 1-800-226-1029 Choosing the Right Repayment Plan You may want to use a service to make the best plan choice, or you might feel comfortable making the choice yourself.
- Available 8 AM – 10 PM ET(normal Nelnet hours)
- Great for questions on payments, deferments, forbearances, income-driven repayment plans and loan forgiveness
Online Chat
- Sign into your Nelnet account. com
- We have a secure messaging system
- Responses are usually provided within 24–48 hours.
- For less urgent questions, or if you would rather communicate in writing
Mailing Address
For document submissions:
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Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
For general correspondence:
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Nelnet
P.O. Box 82565
Lincoln, NE 68501-2565
Note: Responding via mail can take a long time, so this is best for official paperwork, not urgent assistance.
Best Time to Call Nelnet
Try to reach out to Nelnet to prevent being stuck on hold, and always call them during off-peak hours:
- In the first part of the week (Monday, Tuesday)
- In the early morning (8:00 AM to 10:00 AM ET)
Try not to call around lunch (12-2 PM) or later in the afternoon as the lines tend to be busier during those times.
services you can book without a call
And you can do most common tasks without ever even needing to place a call – simply log in online to Nelnet’s secure borrower portal:
- Make payments
- Set up auto debit
- Request a deferment or forbearance
- Change repayment plans
- Apply for income-driven repayment (IDR) This one’s like the first, in that your chances of achieving it are essentially up to you, rather than a decision handed down to you.
- Change your info on file with us
- See the Loan details and payment history
Utilizing the website during off-peak hours of Nelnet’s business hours can be an excellent way to save time and not hold for long.
Nelnet Mobile App Access
Nelnet also has a mobile app, so you can more conveniently manage your loan while on the move:
Features:
- Check your balance and interest at a glance
- Make payments
- Create notifications and payment reminders
- Access documents and forms
You won’t have access to customer service on weekends, but the app is available around the clock to let you keep an eye on your account and use key tools.
Frequent Reasons to Get in Touch with Nelnet
Borrowers usually contact Nelnet for the following:
- Difficulty making payments
- Asking for a pause in payments (deferment/forbearance)
- Moving to a less expensive repayment option
How to apply for PSLF
- There are issues with auto-debit or billing
- Interest rate and term specific questions
- Either way, you will want to know Nelnet customer service hours to make sure your problems get resolved right away.
Nelnet’s Holiday Schedule
Nelnet does close for the majority of U.S’s major federal holidays. On these days, customer service lines are typically open:
- New Year’s Day
- Martin Luther King Jr. Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
If you plan to call on or near a holiday, confirm the organization’s hours beforehand, or use online tools where available.
How to Get the Most Out of Nelnet
Have your FSA ID and account number at hand
- This expedites the process of confirming one’s identity and saves time.
Be clear about your issue
- Before picking up the phone, jot down any questions or concerns you have.
Follow up in writing
- Consider sending a summary of the conversation to your records after you have spoken with over the phone.
But save secure messaging for non-urgent matters
- This is sometimes less anxiety-inducing than phone calls, but no less effective.
Review the Nelnet Help Center in the first place
- Nelnet has a strong FAQ and Help Center on its site, which might provide you with an immediate answer.
Websites like Nelnet support campus locations may help
If you’re not able to get the support you need from Nelnet offers or have an alternative perspective, here are some options:
- Federal Student Aid (FSA): https://studentaid.gov
- Provides official loan details and borrower rights
- Student Loan Ombudsman Group
- A ‘last resort’ to settle disputes with loan servicers
- (Perhaps) as compared to CFPs or Student Loan Advisors
For a more holistic financial plan or long-term planning
Final Thoughts
Knowing Nilnet hours and how to best go about Nilnet customer service can make sure you get the help you need when you need it. Although there are not Nilnet customer service hours over the weekend, you can complete most of your student loan work online 24/7.
When you mix smart timing with the proper communication methods, you’ll get through that faster and remain in control of your student loan journey.
