Introduction
As a borrower with federal student loans, it’s important to keep your loans in good order — and that frequently requires some level of communication with your loan servicer. If your federal student loans are sold to Aidvantage, you might have to contact their customer service if you have questions about the payment plans or deferrals that are promised, or about loan forgiveness programs. This is where keeping the Aidvantage customer service number hours becomes crucial. This post is a comprehensive guide on how you can get in touch with Aidvantage, the types of services founded by Aidvantage, and how you can best handle problems with your student loan quickly.
What Is Aidvantage?
Aidvantage is a U.S. Department of Education contracted federal student loan servicer. It is one of three that are under Maximus Federal Services, which began taking over collections accounts from Navient in late 2021. Aidvantage assists borrowers in tasks like managing repayments, applying for loan forgiveness programs and exploring what’s available when they find themselves in financial trouble.
When You May Need the Aidvantage Phone Number
Here are a few points why you might want to get in touch with the Aidvantage support:
- Verify account information
- Refresh information about contacts or the contact themselves
- Add or change whether you’re using auto-pay
- Ask for a loan deferment or forbearance
- Sign up for income-driven repayment (IDR) programs
- Ask about Public Service Loan Forgiveness (PSLF)
- Report a problem with a payment or settle a dispute
Contacting Aidvantage directly enables you to receive individualized assistance and prevents delays in resolving your loans.
The Official Aidvantage Service Telephone Number
To contact Aidvantage customer service, call:
1-800-722-1300
Hours: Monday-Friday, 8 AM to 11 PM ET
This is a toll-free number that puts you in touch with a rep who can assist with general inquiries about your student loan account, repayment plans, and technical problems with their online portal.
Other Ways to Get in Touch w/ Aidvantage
If you’d rather contact them in other ways, Aidvantage also provides these alternative contact options:
Fax Number:
1-866-266-0178
Mailing Address:
Aidvantage
PO Box 790321
St. Louis, MO 63179-0321
️ Online Account Portal:
You can also send a secure message through their website or manage your account:
www.aidvantage.com
How to Call Aidvantage Customer Service Below are steps to contact Aidvantage customer service and get a live person on the phone: Dial 1-888-864-1144 and listen to the message to get the correct number to call for your issue.
Here’s how to help them best when making the call:
- Prepare Your FSA ID: Your FSA ID is used to sign in and verifies who you are, allowing the representative to find your information.
- Call During Slackery Times: Weekday mornings tend to fill up with early risers like me; end-of-the-day callers tend to get longer wait times.
- Document: Write down the date, time, and name of the representative you’ve spoken to.
- No one likes feeling rushed, and taking the time to jot down any questions you may have in advance will ensure that you don’t leave without everything you need to know.
Following are the most common problems solved by our support team.
Below are some of the most common Aidvantage customer service number problems:
Repayment Plan Enrollment
You may be able to change to a repayment arrangement with terms better suited to your income and financial circumstances. Customer support You can navigate IDR plans, such as PAYE, REPAYE, IBR and ICR, with customer support.
Loan Deferment or Forbearance
If you are experiencing a temporary financial hardship, Aidvantage can assist you in requesting a deferment (interest-free under certain circumstances) or forbearance (your loan still earns interest).
Loan Forgiveness Programs
If you’re eligible for forgiveness programs such as PSLF or Teacher Loan Forgiveness, someone might help you confirm eligibility and process the right paperwork.
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If you’re interested in consolidating multiple federal loans into a single one, customer service can explain the advantages and disadvantages, and assistance you in applying through StudentAid. gov.
Automatic Payment Setup
Automatic-debit payments also may help secure a 0.25% interest rate reduction. You will be guided through the process by Aidvantage support.
When to Escalate Issues
If you’ve been in touch with customer support and you’re still not able to fix your issue, you can escalate by:
- Requesting a visit from a Supervisor on your call
- An acaWritten mail complaint any of the of ress_mail postal office of or servincompetitor g any of the following addresses.
- Contact the Federal Student Aid Ombudsman Group
For federal student loans that remain unresolved:
1-877-557-2575 (FSA Ombudsman)
Aidvantage Customer Service FAQs
Q: Is Aidvantage Navient?
A: No. Aidvantage is the new federal loan servicer for those who were served by Navient in the past. It is operated by Maximus.
Q: The phone is unanswered. What now?
A: Attempt to log onto computer through your account in aidvantage. com and sending a secure message; or call at a different time (answer lines are usually less busy in the early morning).
Q: Is there a way that I can make a payment by phone?
A: Yes. Aidvantage offers check, phone or online payments.
Q: Is the Aidvantage number toll free?
A: Yes. The 1-800-722-1300 number is for calls within the U.S.
Final Thoughts
Managing student loans doesn’t have to be stressful — especially when you have dependable support. The Aidvantage customer service phone is an important resource for borrowers who have federal loans and need guidance going through their repayment process. Whether you’re researching repayment plans, applying for forgiveness or simply looking up your balance, the team at Aidvantage is here for you.
If you don’t know who your loan servicer is, you can find it by logging in to your StudentAid. gov to verify your servicer and to be connected directly to your Aidvantage profile. And don’t forget that staying on top of communications can help you stay ahead, not behind, on your student loan obligations, and prevent default.
