aidvantage customer service number : The process of handling federal student loans can be overwhelming, particularly when you need assistance with your repayment options, consolidating your loans or accessing your account. That’s where Aidvantage, a U.S. Department of Education loan servicer, comes in. If you have questions about the date your payments should be made or require assistance in resolving account problems, arming yourself with the aidvantage customer service numberand support resources can help you through the process with greater speed and efficiency.
Aidvantage Customer Service: A Complete Guide This account is one of many that offer services to students receiving federal education loans, but there are only a few and none in In this guide, we’ll show you how to contact Aidvantage customer service, what to expect, other ways to get help and common reasons borrowers contact Aidvantage. If you’re one of the millions of Americans who have Aidvantage as a servicer of your student loans, this story is your destination for everything you need to know.
What Is Aidvantage?
Aidvantage is a servicing company for the federal government that assumed the responsibility for many of the accounts that Navient had previously serviced. The move was a part of a settlement between Navient and the U.S. Department of Education to simplify servicing and boost borrower assistance.
Heartland ECSI As an authorized servicer, Aidvantage assists borrowers with:
- Account access
- Payment processing
- Income-driven repayment plans
- Loan forgiveness programs
- Requests for deferment and forbearance
- Consolidate loans and transfer
When to Contact Aidvantage Customer Service?
Here are a few of the reasons why you might need to talk to Aidvantage. Here are some of the most prevalent:
- Looking too see how much you owe or when your next payment is due
- Changing your contact or bank details
- Signing up for income-driven plans
- Loans forgiven(e.g., PSLF) upon application to be made.
- Applying for a deferment or forbearance
- Challenging an Erroneous Payment or Charge
- How to report a fraud or unauthorized activity
- Assistance with logging in or account access
Regardless of your need, Aidvantage provides numerous options to contact a customer representative.
“Call Aidvantage Customer Service Number
The main Aidvantage customer service telephone number is:
1-800-722-1300
This is a toll-free number to reach LIVE operators who are ENCOURAGED to help you with your federal student loans.
- Monday through Friday, 8:00 a.m. to 11:00 p.m. ET
- Saturday: 10 a.m. – 5 p.m. ET
- Sunday: Closed
TTY services – Aidvantage For TTY services in the Aidvantage TTY service for borrowers who have hearing or speech disabilities:
TTY: 1-877-713-3833
Best Time to Call Aidvantage
Hold times can vary despite increased call volumes, particularly during repayment restarts or during the FAFSA deadline. To avoid long waits, try calling outside standard business hours:
- Mornings (the very instant phone lines open)
- Tuesday-Thursday)
- Those days are never ideal, but Mondays are the worst, as are days near or at the beginning and end of the month.
You’ll need your account number and SSN to help expedite the verification process.
Other Means to Contact Aidvantage
If you can’t reach them by phone or prefer connecting via digital channels, the following are your options from Aidvantage:
Online Account Portal
https://www.aidvantage.com
Once logged in, you can:
- Make payments
- Download tax forms
- Update personal information
- Send encrypted message to support
Secure Messaging
Once you’ve signed in, use Aidvantage’s secure messaging system to send in questions or requests. Click here to send us a request: Response time is usually between 1-3 business days.
Mailing Address
For letters or to send materials of any kind, our mailing address is:
Aidvantage
P.O. Box 790001
St. Louis, MO 63179-0001
For payment submissions (by regular check or money order) include the payment address indicated on your billing statement.
Websites (Lowey Support)
The following are common questions students and parents ask regarding their accounts: * Although not the best place to find account specific questions/issues, you may want to follow Aidvantage’s postings for updates:
Note: Do not provide personal information via social media.
Aidvantage Customer Support – Questions to ask[nextpage]Advice for how to speak with Aidvantage Customer Service What to say when asking for help When you have a long list of names on your telephone tree, it’s easy to get lost in the shuffle.
For a smoother, more productive call:
- ✅ Prepare your account information (loan number, SSN, email)
- ✅ Make a list of questions in advance
- ✅ Jot notes while on the call (agent name, time, steps taken until resolution)
- ✅ Follow up any critical requests in writing
And if you don’t feel that your case was resolved, you can request to speak with a supervisor or lodge a formal complaint through the U.S. Department of Education’s Federal Student Aid office.
Types of Issues That Can be Resolved by Aidvantage
If you are dealing with any of the below, the Aidvantage customer service should be the first port of call:
✅ Can’t afford to make your monthly payment?
Inquire about switching to an Income-Driven Repayment (IDR) plan.
✅ You should apply for Public Service Loan Forgiveness (PSLF).
Receive help completing the PSLF Employment Certification Form and tracking qualifying payments.
✅ Is your loan status looks wrong?
Get a rep on the line and document it.
✅ You have had your forbearance or deferment application rejected?
Ask for qualifications or other hardship alternatives.
Questions and Answers (Q&A)
Q1: What if I can’t get through to Aidvantage on the phone?
You might try accessing through their secure messaging system via the website or return the call at less busy times.
Q2: Does Aidvantage have affiliation with Navient?
Not exactly. Aidvantage is a new company that has begun servicing some federal loans previously held by Navient.
Q3: Will Aidvantage assist with loan forgiveness?
Yes. They can counsel you on the next steps and help you to enroll in PSLF and other forgiveness programs.
Q4:Where do I send my payments to Aidvantage?
You can log in to your online account, sign up for autopay or mail in a check to the payment address on your statement.
Q5: Is Aidvantage a scam?
No, Aidvantage is an authorized federal loan servicer under contract with the U.S. Department of Education.
Final Thoughts
Effective and timely communication is crucial in dealing with student loans. Understanding the right customer service number for Aidvantage and options for getting help will keep you in charge of your financial destiny. Aidvantage can help whether you’re having trouble repaying your loans, applying for forgiveness, or simply want to understand your loan specifics.
Keep their number — 1-800-722-1300 — and call them as necessary. You can successfully navigate your student loan journey, progress along the road to freedom; and, with the right information and support, reach that ultimate destination.
