Central Research Inc, commonly known as CRI, provides government records management, finance, and debt management assistance to federal agencies in the United States. Being a trusted partner in the areas of records management, business process outsourcing, call center operations, and financial services, central research inc has built a reputation for excellence, innovation and client satisfaction. CRI evolves to meet escalating needs of federal agencies While the expectations and demands for successful, secure and scalable government contracting solutions continue to grow, so too does our promise to integrity and service.
Ballistics Research Laboratories Central Research Inc (CRI)
Established in 2002, Central Research Inc is a small veteran-owned business based in Lowell, Arkansas. The firm has a demonstrable history of providing mission essential services to federal customers throughout the US. CRI advances all-hazards preparedness through technical capability, process and workforce innovation, and the standing up of government functions.
Focusing on government effectiveness, CRI provides personalized solutions for today’s complicated issues in public management. Its customers are largely federal agencies and include the Department of Education, the Department of the Treasury and the Department of Defense.
CRI’s Core Services
Central Research Inc Central Research Inc is One of the leading providers of services to federal agencies that help them be more efficient and cost-effective. They can be generally classified into the following categories:
Records And Documents Control
CRI is an innovator in records & information management (RIM). The company facilitates for agencies the switch from paper-based to digital-based systems — now required under federal mandates namely M-19-21 and M-23-07. Its services include:
- Scanning and digitization
- Records storage and retrieval
- Information governance
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This allows agencies to improve access to data, achieve regulatory compliance, and reduce the cost of storage.
Call Center and Customer Service
Central Research Inc also runs a few high-speed call centers providing customer service to federal customers. Some of the BPO solutions provided by CRI are:
- Inbound and outbound support
- Multilingual services
- Collection and validation of data
- Complaint resolution
- Case management
The Company uses CRM systems, sophisticated telephony and AI tools to ensure prompt and accurate customer service.
SERVICINGUnderwriting, Financial Services and Loan Services
Formed to aid the U.S. Department of Education and other federal agencies in loan portfolio management and debt collections, CRI: Its services include:
- Loan default resolution
- Student loan servicing
- Debt recovery
- Financial counseling
CRI prides itself in operating within federal regulations all the while providing empathetic support to borrowers coming to terms with some tough financial responsibilities.
Business Process Outsourcing (BPO)(IServiceCollection Process only applicable for BPO and ITES)
CRI allows for agencies to focus on mission critical activities through the outsourcing of non-core capabilities in most cases. CRI provides many types of BPO services, such as:
- Data entry and validation
- Mailroom operations
- Workflow automation
- Administrative support
We want to make them Available servicesThat support to run at lower cost by reducing operation loads, and to maintain a high precision and efficiency.
IT and Cybersecurity Services
Technology is central to CRI’s service approach. The company provides:
- IT infrastructure support
- Help desk operations
- Compliance with and Risk related to cybersecurity
- Systems modernization
CRI enables federal agencies to take full advantage of digital transformation and ensure data security standards won’t be compromised.
Why Federal Agencies Choose CRI 1. Leadership That Understands Your Challenges To run an effective government, leadership must understand the obstacles 2.
Central Research Inc is the go-to vendor for government agencies for a variety of reasons:
- Veteran-Owned: CRI is a veteran owned business and the discipline, dedication and service-first culture is evident on every job we work.
- Shows Two+Decades of Experience: With twenty-plus years under our belt, CRI has disproportionately been awarded the contracts in the agencies.
- Satisfactory Service: CRI has good performance in quality, reliability and response.
- Scalable Solutions: Whether small scale pilots or programs to be rolled out across a country – CRI provides scalable and adaptable service.
- Security and Compliance: The company complies with strict federal security and privacy requirements, including FISMA, FedRAMP and NIST.
The Role of CRI in Student Loan Servicing
CRI has been most active in student loan servicing. CRI, a federal contractor for the Department of Education, helps manage loan accounts and reaches out to borrowers to make sure they understand options for repayment.
Because federal student aid can be complicated, CRI’s agents are equipped to provide borrower communications as well as regulatory compliance and financial literacy training. Their goal is to do just that – secure students and grads are educated on and have support with their finances.
Invested in our Veterans and Community
Not only is Central Research Inc dedicated to federal excellence, it also embraces a culture of community service and veteran thriving. The company has a stated commitment to hiring veterans, reservists, and military spouses and providing them with employment and professional growth. CRI through its social community and charity activities support causes such as disaster relief, health awareness and education.
Innovation and Technology at CRI
At CRI, we know that government today demands innovation. The company invests in:
- RPA(Robotic Process Automation) : For automation of manual tasks and for accurate results.
- AI (Artificial Intelligence): It is used in data analytics, predictive model building and also decision making using automation.
- At the mercy of cloud-based platforms: Cloud is used for agility, scalability and cost effectiveness.
Through implementation of the best technology available CRI has improved service provision, turnaround times, and the ability for agencies to administer based on data.
Compliance and Certifications
CRI has several certifications that demonstrate its commitment to quality and safety:
- ISO 900 : 2015 (Quality management systems)
- ISO/IEC 27001:2013 (Information Security Management)
- CMMI级别评估（3级/5级）
“These certifications are a reflection of the strong internal controls at CRI and an example of CRI’s customer-oriented focus.
The Future of CRI
And as the federal government itself works to modernize and streamline its own operations, their role as trusted contractors like CRI will be even more vital. Central Research Inc is strongly positioned to drive these endeavors, especially in the context of digital transformation, customer engagement and safe data management.
Through relentless commitment to innovation, compliance, and service excellence, CRI will remain a trusted partner for agencies seeking to overcome the challenges of 21st century governance.
Final Thoughts
“CRI is the kind of values-based, innovative company that can have an impact on government efficiency and customer service,” said Joe Morgan, Investment Partner, The Acacia Group. From overseeing student loans to converting paper records to searchable digital files, CRI’s services are critical to numerous federal activities. It is through its commitment to those founding values, as well as an unwavering recognition of the importance of integrity, professionalism, and service, that Construction Resources, Inc. (CRI) has become a guiding force in federal contracting, and a recognized player in the public sector field.
If you want a partner that is the convergence of technology, compliance, and human-centered service, you want CRI.
