You want good ed financial customer service when it comes to managing student loans. As one of the main servicers of federal student loans in America, EdFinancial provides extensive customer support to assist borrowers with repayment — from deferments to account logins. If you are a current borrower — or even if you’re thinking about consolidating student loans — knowing how EdFinancial customer service operates can be vital to the experience of your loan.
In this guide, we’ll explain how to reach EdFinancial customer service, services available and tips to solve issues quickly.
What Is ed financial customer service?
ed financial customer service This student loan servicing company handles federal and private loans for the U.S. Department of Education and private lenders. It is known for its user-friendly online portal, straightforward billing practices, and helpful customer support team.
EdFinancial — which does not originate student loans — is a federal loan servicer that manages loan repayment, billing and communication with borrowers. You work directly with them on all aspects of your loan if it was assigned to EdFinancial.
ed financial customer service: Why It Is So Important
Navigating student loans isn’t easy, and choosing a repayment plan, qualifying for deferment or forbearance and applying for forgiveness programs, such as Public Service Loan Forgiveness (PSLF), can add complexity. That is where EdFinancial customer service comes in handy.
Whether you’re trying to understand your monthly payment or submitting income-driven repayment documentation, a knowledgeable support team will help relieve stress and avoid costly mistakes.
How to Reach ed financial customer service
EdFinancial’s customer service team can be contacted in several ways. The best ways to do this are:
Phone Support
EdFinancial’s primary customer service number:
1-855-337-6884 (Toll-Free)
Hours: Monday – Friday, 8 a.m. 11 p.m. (ET)
For borrowers with loans not owned by the U.S. Department of Education, contact:
1-800-337-6884
TDD/TTY line, for the hearing-impaired:
1-800-526-0844
Online Account Messaging
Borrowers may log into their ed financial customer service account at:
www.edfinancial.com
After logging in, you’re able to send secure messages directly to customer service. If you prefer written communication or the need to submit documents (i.e., a website screenshot) via upload, this is a nice choice.
Mailing Address
If you need to send documents or physical mail:
EdFinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008
Payments (by mail) must be mailed to:
EdFinancial Services
P.O. Box 11733
Newark, NJ 07101-4733
What EdFinancial Customer Service Can Help You With
Common loan-related issues that EdFinancial’s customer support team can assist with include:
- Questions related to account setup and logging in
- Monthly payment clarification
- There are three ways to enroll in income-driven repayment (IDR) plans
- How to apply for deferment or forbearance
- Loan forgiveness qualification (e.g., PSLF)
- Loan consolidation assistance
- How interest accrues and what capitalized interest is
- Updating your contact or employment information
They also send notifications and reminders about due dates, repayments changes and new programs released by the Department of Education.
Best Practices for Receiving Support From EdFinancial
Before you reach out to ed financial customer service, however, there are best practices to follow to maximize your interaction.
Have Your Account Info on Hand
Prepare your loan account number, last 4 digits of your Social Security number and any recent correspondence before calling or messaging support. This will make it easier for the representative to find your account.
Document Through Secure Messaging
Should you be applying for deferment, income verification or forgiveness, upload supporting documents through the secure messaging center directly. This is, of course, faster and safer than sending the physical documents.
Record Dates and Names
Keep records of whom you talked to, and on what date, and a brief summary of the conversation. This is particularly helpful if you have to follow up on an outstanding issue.
Check the FAQ Section First
EdFinancial’s website contains a comprehensive FAQ and Help Center that cover common issues, including how to change your repayment plan and what to do if you can’t make a payment. You probably will get a fast answer without having to bother support.
Supporting Headline: Common ed financial customer service Problems and Solutions
Even with a trusted service provider, problems can occur. Here are some common problems and tips for solving them:
If you are — Your IDR isITH delaying the process of your IDR applications.
Forgiving income-driven repayment applications can take weeks to process. To avoid delays:
- lodge complete and correct documents
- Track status of your loan online [frequently]
- If processing takes more than 30 days contact support
Payment Misapplication
If you sent a payment that didn’t post properly:
- Submit your proof of payment to EdFinancial right away
- Request a redaction or reassignment
- Response will be an honest monitoring of your account
PSLF Form Status
If you submitted a Public Service Loan Forgiveness (PSLF) Employment Certification Form, track it in your MOHELA account. EdFinancial can help you submit the forms, but the PSLF processing is done by the Department of Education and MOHELA.
EdFinancial and Loan Transfers
Your loan is sometimes sold to or from EdFinancial. This occurs when the Department of Education changes servicers. If this occurs:
- You’ll get a notification from each servicer
- Make sure to update auto-pay and online account access
- Don’t freak out — this is a routine practice and won’t impact your loan terms
EdFinancial Review — a Closer Look at Consumer Opinion
ed financial customer service gets a lot of positive feedback for:
- Quick response times
- Clear communication
- Online portal ease of use
But, like most servicers, they also get complaints about miscommunications or long processing times. You can also file a complaint with the Federal Student Aid Ombudsman or Consumer Financial Protection Bureau (CFPB) if you receive poor service.
ed financial customer service Final Thoughts
EdFinancial customer service is there to guide you though, whether you’re just about to start repayment or if you’re striving for forgiveness. Their team trains to answer questions, solve problems and help you decide wisely about your student loans.
Leverage their various points of contact and apply best practices when asking for support for a more efficient loan management experience and to eliminate unnecessary stress. Be sure to document your communication, stay proactive, and make use of EdFinancial’s online tools to help you along the way.
