If you’re trying to find ways to pay off your student loans by managing your loans with Nelnet — one of the United States’ largest federal loan servicers — it’s important to be able to get quick and reliable support from Nelnet customer service. The Nelnet customer service number becomes your key lifeline to help whether you have payments to make, your account details need to change, you’re in deferment, or just have questions regarding your loan.
Below, we’re going to break down how to nelnet contact number customer service, what kind of services they offer, when are their best hours other than their phone lines to call, and alternatives for you if you still require more assistance.
What Is Nelnet?
Nelnet Servicing, (Commonly known as) National Education Loan Network is a student loan servicer for the U.S. Dept of Education. It processes billing, payments and most other customer service for borrowers on federal student loans. If your loans are serviced through Nelnet, any and all questions, concerns and discussions of your repayment plan will go thru them.
It’s important to be familiar with Nelnet customer service, including their phone number, to help you remain on top of those loan obligations.
Nelnet Contact Number
For general customer service, the main Nelnet contact number is:
Telephone: 1-888-486-4722 (1-888-4-NELNET)
This is the customer service number for 1 844-463-5638 1 844-463-5638 the customer service department of the company working round the clock to solve your students’ financial issues around the clock.
- Payment inquiries
- Billing questions
- Requests for Deferment or Forbearance
- Income-driven repayment plans
- Loan consolidation
- Loan forgiveness programs
- Account access issues
Nelnet Customer Service Hours
Nelnet has customer service professionals on staff, which are available during the following hours:
- Monday-Friday 8:00 AM - 10:00 PM (ET)
- Saturday & Sunday: Closed
If you want to avoid long hold times, try calling early or late in the day on weekdays. Mondays are usually our heaviest day so u might get faster service tuesday.
How to Contact via Email and the Web
Calling is the quickest option to reach support, but Nelnet also provides an email and online help within your account dashboard.
Email:
Nelnet does not provide direct public-facing email support, for privacy reasons. However, you can:
- Sign in to your account at www. nelnet. com
- Navigate to your inbox or to the “Contact Us” section
- Send a secure message right from your account
Online Chat:
And for logged in users there is sometimes a live chat option. This is perfect for fast, non-sensitive queries.
What You Should Do Before You Call Nelnet
To make your call easier to complete, please prepare this information:
- Either your Federal Student Aid (FSA) ID or your Nelnet account number
- (last four digits of your Social Security Number)
- Loan data (i.e., balance and due date)
- Is there something in particular you were looking for or have a question or concern about?
And preparation can save time, and reduce anxiety, during the call.
Services You Can Get From Nelnet Customer Service
Here are some of the things you can receive assistance with when you call the Nelnet phone number:
Making Payments
If you have trouble making payments or need to change payment methods, customer service can provide you with information on options like auto-debit, making manual payments or establishing payment plans online.
Repayment Plans
Nelnet can assist you with signing up for an income-driven repayment (IDR) plan, if you qualify, and with standard or extended repayment, depending on your financial situation.
Deferment or Forbearance
If you’re experiencing financial hardship, Nelnet customer service can help you apply for a deferment or forbearance to put your payments on hold for a short period of time.
Loan Consolidation
Looking to consolidate your federal loans? The service department can tell you more about it and help you weigh its pros and cons.
Loan Forgiveness
Nelnet can give you information about whether you are eligible for Public Service Loan Forgiveness (PSLF) or Teacher Loan Forgiveness, and assist you with the necessary forms.
Possible Problems you might encounter and how to solve them with Nelnet support
Many borrowers dial the Nelnet phone number to get assistance with common issues that include:
- Forgotten login credentials
- Errors on monthly bills
- Incorrect payment postings
- Issue updating your bank info
- Name or address changes
- Confusion about loan status
A support representative will help walk you through fixing these problems right away.
Nelnet Mobile App & Account Portal If you are a returning borrower.
For simple tasks, you might not ever need to call. For Your Convenience: Nelnet brings you an online account portal and mobile app1:
- View your loan balance
- Make payments
- Update contact information
- Apply for repayment plans
- Send secure messages
Website: www.nelnet.com
App Store and Google Play: Yes
The use of these tools can also minimize the necessity of calling and saves time for basic loan management activities.
What If You Can’t Get in Touch With Nelnet?
If you’ve dialed the Nelnet customer service number and couldn’t get through, here are a couple of things you can try instead:
- Attempt to call at non busy times.
- Use the secure message feature of your online account.
- Contact on Social Media (Twitter/X: @Nelnet).
- Call the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243 if you’re having trouble with your servicer.
Concluding Thoughts on Nelnet Customer Service
When it comes to paying your balance or dealing with life changes that may impact your student loan, reaching out to Nelnet customer service is typically your first order of business. The Nelnet phone number (1-888-486-4722) will put you in touch with trained professionals who can assist you as you work through difficult student loan related tasks.
For optimal management of your student loans, utilize their phone support, online portal, and mobile app together. By taking charge of your repayment and knowing what you can do to make it easier, you will remain in the driver’s seat when it comes to your financial future.
