Introduction
Nelnet customer serviceis among the largest student loan servicer companies in the United States and services no fewer than millions of borrowers’ federal and private student debt. (SN: If you have a student loan through Nelnet, you’ll need to contact their customer service for questions about repayment plans, loan forgiveness, deferment options or other issues related to your student loans.)
How to Avoid Frustration and Get the Right Nelnet Phone Number When You Need to Call Customer Service This guide covers everything you need to know to get in touch with Nelnet customer service successfully.
Nelnet Customer Service Contact Number
Borrower Nelnet customer service contact phone number:
1–888–486–4722 (Monday–Friday, 8 a.m.–10 p.m. Eastern time)
This is the main Nelnet customer service number; representatives can help you with other issues related to the loan. Depending on what you need Nelson contact numbers vary.
Other Nelnet Customer Service Numbers
Nelnet provides additional phone numbers that are more specific to certain inquiries. Here are some of the most important ones:
- Nelnet Customer Service: 1-888-486-4722 (toll-free)
- Nelnet Payment Assistance: 1-888-486-4722 (same as general support)
- Nelnet International Number: +1-303-696-3625
- Nelnet Commercial Services: 1-888-486-4722
- Corporate Office Nelnet: 1-402-458-2370
- Fax Number: 1-877-402-5816
- Nelnet TDD (Hearing Impaired): (888) 290-8638
- Public Service Loan Forgiveness (PSLF) Support: 1-855-265-4038
Best Times to Call Nelnet Customer Service
As with any major financial service provider, Nelnet’s phone lines can get busy. If you hope to avoid marathon hold times, try calling during off-peak periods:
- Best Days to Make a Call: Tuesday to Thursday
- When to Call: Early morning (8 a.m.—10 a.m. EST) or late afternoon (4 p.m.—6 p.m. EST)
- Worst Time to Call: Monday and lunchtime (12 p.m.–2 p.m. EST)
Reasons to Call Nelnet Customer Service
Nelnet processes many types of student loan inquiries. Here are a few common reasons to contact Nelnet customer service:
Loan Repayment Assistance
Borrowers frequently call Nelnet to:
- Establish an automated payment plan
- Change due dates
- Ask for smaller monthly payments
- Seek deferment or forbearance
Refinancing and Loan Consolidation
If you’d like to consolidate your federal student loans, representatives from Nelnet can help explain the application process and requirements.
Loan Forgiveness Programs
Nelnet offers information on what you need to do to apply for these programs and how to check your application status if you’re interested in Public Service Loan Forgiveness (PSLF) or other forgiveness programs.
Account and Payment Issues
You may need to reach out to Nelnet for:
- Problems with payments failing to be processed properly
- Mistakes on your account statement
- Personal details change (think: changing addresses, updating bank account information, changing phone numbers)
Loan Disputes
If you think there is an error in a loan balance or payment history, you can dispute it by contacting Nelnet over the phone.
Signals of Fraud or Identity Theft
If you suspect identity theft or other suspicious activities involving your Nelnet account, notifying them immediately is paramount.
Other Methods of Contacting their Customer Service
If you would rather not call, Nelnet has other contact options:
Email Support
Nelnet does not have a customer service email, but you can send messages securely through your online account.
Online Chat
When logged into your account on the Nelnet website, live chat support is also available.
Mailing Address
For written correspondence send mail to:
Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
For payments, use:
Nelnet
P.O. Box 2837
Portland, OR 97208-2837
Social Media
You can also contact Nelnet through their social media pages on Twitter ( @Nelnet) and Facebook.
How to Get in Touch with their Customer Service
To ensure smoother service when calling Nelnet customer service:
- Be prepared with your loan details — Have your account number, Social Security number and other relevant documents, as needed, handy.
- Be specific about your request – The clearer you are about what you need, the more efficiently a representative can help.
- Utilize self-service options – Rather than picking up the phone, inquire if the Nelnet website is offering questions and answers, online payments, chat support, etc.
- Take notes – Make a record of key points from your discussion, like the name of the representative you spoke to and what they told you to do.
Nelnet Customer Service: Frequently Asked Questions
Can I pay via phone?
Yes, you can pay through the automated system or with a representative at 1-888-486-4722.
How do I obtain deferment or forbearance?
“All of the deferment and forbearance options are available online through a Nelnet account, or by calling customer service for help,” the spokesman said.
What can I do if I’m unable to contact customer service?
If you are seeing long waits, try other ways to contact, such as online chat, email and social media.
Where do I go to change my contact information with Nelnet?
Log into your Nelnet account: Update your personal information under the “My Profile” section.
I’m surprised Nelnet is the only servicer for federal student loans.
Nelnet is one of several federal loan servicers, including Great Lakes, FedLoan Servicing and Navient.
Conclusion
Contacting with their customer service shouldn’t be a headache if you know which phone number to dial and when. If you are seeking help with payments, loan forgiveness, or issues with your account, Nelnet offers different ways to reach them to help you effectively manage your student loans. If any calling isn’t ideal, you can contact them via email, chat or mail as well. Knowing how to stay on top of your student loan and where to go for help can make for a much smoother repayment experience.
